Who We Are
We are a global strategic insights consultancy using insights to inspire change and overcome commercial challenges for our clients. We were created to be different kind of agency right from the start; a hybrid of management consultancy, boutique strategy house, and content & creative studio.
Our people come from many different backgrounds, from design and cultural analysis to academia and research. And we bring together an eclectic mix of expertise in strategy, qualitative and quantitative research, semiotics, behavioural science, foresight, unstructured data, analytics, communications, and content. Our ethos is always to look differently, and we need a wide mix of people and skills to do this.
We are international, with projects spanning over 75 markets, from Mexico to Japan, France to India. We are also global, with offices, together with our parent company, in the UK, Germany, Belgium, South Africa, the UAE and Saudi Arabia. We are proud that we’re able to get on the ground and uncover rich insights around the world. We’re also proud of the authenticity and nuance we’re able to provide when delivering strategy for our clients.
We're flexible. Our team moves between our central City office—where you connect with colleagues, grab free breakfast, attend sessions, and grab a drink—and working remotely for two to three days.
And most importantly, Truth is an equal opportunity employer, committed to being diverse and inclusive by treating all employees fairly, regardless of race, ethnicity, religion, physical ability, marital and parental status, or sexual orientation. We foster an inclusive environment where every team member can feel accepted, and their voices heard.
Join Our Team
We are a collaborative team with an emphasis on expansive thinking, a reverence for the richness of insight and the creative flair to deliver commercial impact. The team assistant role is a lynchpin in our team, it’s so important for making the magic happen. We are open to and excited about candidates who come from outside our industry, non-agency backgrounds including industries or avenues with transferable skills. If you're a passionate individual looking to make a difference to the nicest consultant team there and work with our lovely clients - this role is for you.
Role Overview
Are you passionate about facilitating team success and wellbeing? We’re looking for a people centric, and organised business admin professional to join our growing agency team. As our team coordinator your role will be to lead the organisation of team days, activities and events, coordinate our MDs activates and meetings, support project management on client work, setting up client events and assisting in marketing and sales responsibilities.
Role Highlights
Team culture & office coordination
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Ensuring the Truth team feels supported in their daily activities and tasks.
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Acting as the social and office glue for the team.
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Organising team meetings, events, days out, and inclusive social events to make everyone feel valued and included in the team culture.
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Managing the day-to-day operations of the Truth office, helping to keep it organised and ensuring the team has the necessary supplies.
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Supporting the onboarding of new team members and providing training where appropriate, such as the use of internal systems, timesheets, and expenses, to ensure everyone who joins Truth feels welcome and supported.
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Categorising and organising our server folders (project folders, proposals, etc.) and maintaining an organised server, ensuring everyone knows where to find important documents, including those about wellbeing and HR policy.
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Liaising with IT and Facilities regarding regulations, training, and other elements of office logistics.
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Introducing and maintaining team processes that ensure everyone can run their day-to-day activities smoothly and efficiently.
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Organising internal meetings, Show & Tells, weekly team meetings, office social events, and external training events – this may include updating slides on PPT and printing supporting materials.
Executive support
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Supporting the MD of Truth on a day-to-day basis, including some diary management and administrative support, organising meetings, and providing tech support.
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Managing the company events diary; scheduling internal, client, and new business meetings, and arranging dinners and other networking/corporate entertainment events.
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Completing monthly credit card statements and expense forms on behalf of senior management. Also assisting the Finance team with monthly company recharges.
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Managing the training and team wellbeing budget.
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Maintaining/updating internal employee systems (e.g., Toggl, People).
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Arranging venue hire, meeting rooms, materials, and catering for projects and events, both internally and externally.
Project management (client work)
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Liaising with the company travel agent to arrange national and international travel, including trains, flights, and accommodation for the wider team.
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Creating and updating a database of different hard-to-reach audiences and experts, and managing the contact database for our annual internal client survey, the CSAT.
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Managing and keeping up-to-date records of office suppliers and freelancers.
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Running the procurement process for Truth’s clients, liaising with central functions.
Sales and marketing
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Maintaining/updating new business records, including lead generation.
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Supporting commercials by keeping our HubSpot (our CRM database) up to date.
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Assisting in direct marketing activities and event invites using HubSpot and other GDPR-approved invitation and hosting services.
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Monitoring the Truth inbox and processing new contact requests from potential clients, looping in the MD and senior team.
Experience, Skills & Passions
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Proactive initiative: desire to take initiative and assume responsibility for decisions, proactively seeking opportunities and addressing challenges.
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Team collaboration: Passionate about being a supportive and helpful team player, fostering a positive and cooperative work environment, and actively seeking and incorporating feedback.
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Effective communication: Excellent verbal and written communication skills, excited about presenting ideas to ensure understanding and impact within the team.
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Organisational planning: Highly organised and meticulous in planning, including under pressure.
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Resourcefulness: Demonstrates resourcefulness and creativity in problem-solving, utilising available resources effectively to find practical solutions.
Essentials
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Experience in a working/business environment is a must.
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Strong knowledge of Microsoft Office, particularly Word, PowerPoint, and Excel.
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An interest in creating and managing new processes and introducing new tools and ways of working.
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Strong written and verbal English skills – a natural communicator.
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We welcome applications from candidates of all backgrounds.
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A university degree is not required.
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Office attendance a minimum of 4 days a week at our offices at 65 Gresham St is required.